FAQ

Appointment Types

We offer a range of appointments including inhouse, home visits or virtual. We try to accommodate you and your circumstances the best we can. You can give us a call for any further questions, we are always happy to help.

Appointments only - These can be chosen from the list of therapies we offer, appointments range from 30 minutes to 1.5 hours and are tailored to your specific needs.

£100-£145

Home visits available on request- Your Practioner will arrive fully prepared with plinth, oil, PPE. We require you just to have a space to set up the massage bed, also to supply a towel and a small pillow for your treatment.

£195

Corporate appointments can be arranged for your team/office to have regular monthly treatments, posture assessments, advice and exercise to help maintain wellbeing and performance. This can be at our clinic or mobile to you, if appropriate.

Enquire

Emergency appointments after 11 pm weekdays and 8 pm weekends. These sessions are available if you require a last min/emergency appointment. Please call us on 02077887267 to book.

£180

Your therapist will go through a full case history with you, active movement examination, discussion and advice, exercise and self-treatment to get you back to optimum health.

Enquire

COVID-19

Our procedures have been amended and safety measures have been put in place to reduce the risk to our staff, patients and the general public.

There will only be one Therapist working in the clinic per shift. All touched surfaces and equipment are disinfected between appointments. Wipe clean pillowcases Disposable, single-use, towels and couch roll will be used on the couch. The couch will be disinfected after each use. Professional cleaners will regularly deep clean the clinic and toilet facility. Your Therapist will be wearing PPE

We ask you to please adhere to the following rules:

• Make payment via Stripe before your appointment. Cashless payments can be made in the clinic.

• You must wear a face mask/face covering when in the building and throughout the duration of your appointment.

• Please arrive at your appointment no more than five minutes before your appointment

• Wash your hands for at least 20 seconds in the toilet facility outside the reception/clinic door or clean your hands with hand sanitiser before you enter the clinic. Hand sanitiser is freely available inside the clinic.

• Maintain a 1+ meter distance from anyone else in the waiting area/reception. Maintain a 1+ meter distance from your clinician for the parts of your session that are possible to do so.

Please do not attend the clinic if:

You have been in contact with anyone with Covid-19 symptoms in the last 14 days

You have had any Covid-19 symptoms in the last 7 days

The NHS currently advises the main symptoms of Covid-19 are:

• high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

• new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

• loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Insurance

We accept Bupa UK, Bupa Global, Bupa Cashback plan, Axxa, Healix, Cigna, Vitality, WPA, Aviva, PruHealth, Health Shield and Simplyhealth.

We advise that you contact your insurer before your initial appointment to assure cover. Once they provide authorisation you will be able to reclaim the fees of your sessions by forwarding the receipts that we provide you with following each session.

We invoice Bupa UK and AXA directly. It is your responsibility to be clear on the terms of the agreement that you have in place with your insurer. There is sometimes an excess fee that is not covered by the insurer, so we ask you to kindly take the time to find out the necessary information before your initial appointment with us.

at Your Appointment

When visiting our Covent Garden clinic you will be greeted by one of our lovely therapists who will go through detailed medical case history, then move onto examinations that may involve you doing some active movements for them to see. Your therapist will create a treatment plan for you and may also be given exercises, stretches or lifestyle changes to do at home. This program will have photos, videos and explanations of each exercise so that you can always refer back to it if needed. Our team is always on hand to contact via email if you need any assistance.

As with any healthcare appointment, it may be necessary for you to dress down so the therapist can assess your body movement. We suggest wearing clothing, such as shorts and a t-shirt, that will enable us to work effectively. You may wish to seek treatment from a Therapist of the same gender as yourself.

Your therapist will make a working diagnosis and discuss a tailored treatment plan for you. Our team can offer a wide range of techniques that may involve: Osteopathy, Medical Acupuncture, Soft/Deep tissue massage and exercise rehabilitation. After having your personalised treatment you will receive an at-home exercise and advice programme to follow. This will help you manage your pain and wellness between appointments.

Your therapist will inform you if they think that the specific technique that they would like to use may be uncomfortable and give you the choice of an alternative option and work with you in terms of intensity. Following treatment you may experience some mild soreness in the area of your body that was treated, this can last up to 72 hours.